Customer Service

Sartomer Americas Customer Service

Strong relationships and collaboration with our customers over many years has led to the development of some fantastic advancements in our industry. These relationships are at the core of our success, and we take care to value each and every project that we are asked to help with. At Sartomer, we have a dedicated customer support person ready to help you. Whether you need to place an order, check the status of an order, ask a question about technology, products or invoices, we are happy to help. Representatives are available M-F 8am to 5pm Eastern.

What are Sartomer's Terms and Conditions for sales transactions?

Please refer to the downloadable document "Arkema's general sales conditions".

How can I obtain samples for evaluation?

You will need to register for a private account to access online sampling. Once you receive your confirmation by email and are logged in, visit our Product Selection Guide with over 350 products available for online sampling to a business location. If you are still having issues finding the product that you need, contact us.

How do I find out the status of my order?

To inquire on the status of a particular order, contact our team directly here.

What is the difference between product specifications and the properties on our data sheet?

Product properties are typical values and are illustrative only. Product specifications represent acceptable ranges determined by process conditions and individual customer needs. Product specifications are available by contacting the sales force team here.

What are recommended lead-times for ordering products?

Lead times can vary from product to product and from country to country. Long-term demand forecasts are helpful and suggested. Please contact directly our sales force for more information here.

What is your return policy?

In the event of a need to return product, contact directly our sales representative here for specific instructions.

I have a specialized packaging need. How can Sartomer help me?

Products are available in a variety of containers. Contact our sales representative to discuss your specific needs here.